FAQ

Straight answers, no fine print.

Everything owners ask before and after they order. Can't find it? Contact us →
Water & output Noise, heat & power Filters & care Orders & delivery Returns & warranty
01 · Water & output
How much water will Spout make in a day?+
Between roughly 0.75 and 2.5 gallons per day, depending on your room's temperature and humidity. Most owners pour one to three pitchers daily. Warm, humid rooms yield the most; cool, dry rooms yield less.
What does the water taste like?+
Clean and alkaline at about 9.0 pH. After harvesting, Spout re-mineralizes the water with calcium and magnesium for taste. In our owner survey, 93% rated the taste good or excellent.
Is the water actually safe to drink?+
Yes. Independent lab testing found no PFAS, no microplastics, and no lead. Because the water starts as vapor in the air, your water never travels through municipal pipes, trucks or single-use bottles. See the full lab results →
Does the water grow bacteria or mold?+
It's built to resist that. On its way to your glass, the water passes through multi-stage filtration and a UV-C stage, and a built-in sanitize cycle keeps the tank and lines clean between fills. In independent lab testing, E. coli and total coliform were not detected in the tested samples. Run the sanitize cycle regularly and change the filters on schedule to keep it that way. See the full lab results →
Will it work where I live?+
Spout runs indoors down to about 10% relative humidity. It works across most of the country, though very dry, cold rooms produce the least. Check your climate on the product page before you order.
02 · Noise, heat & power
How loud is it?+
About the level of a quiet dishwasher, a steady hum. You'll hear it in the room, not the next room over. Many owners run it overnight without issue.
Does it heat up the room?+
It vents gently warm air. Opening a window helps keep things cool.
What does it cost to run?+
Roughly 5 to 9 kWh per gallon, plus filters. Estimated cost is $25 to $35 a month, including electricity and filters, based on average user usage and the average U.S. electricity rate. Your cost varies with water production, room conditions, and your electricity rate.
03 · Filters & care
How often do I change the filters?+
Replace one air filter and one water filter every three months. Together, these make one filter pack. A $99 subscription kit contains two packs, covering 180 days, and ships every six months. The machine reminds you when it's time.
How do I clean it?+
Wipe the tank with mild soap and water, hand wash the pitcher weekly, and run the built-in sanitize cycle monthly. The pitcher, lid, and appliance are hand-wash only. Never submerge the lid. Full steps live in the Support center.
Can I leave it off for a while?+
Yes. Empty the tank, run the sanitize cycle, and store it dry. When you return, refill and it's ready. For longer breaks, replace the filters when you start it back up.
04 · Orders, returns & warranty
When will my Spout ship?+
Spout is in stock and ships within 2 to 3 business days. See the purchase options on the product page for current availability and shipping details.
Can I return it if it's not for me?+
Yes. Contact us within 30 days of delivery to arrange a return in the original packaging. Return shipping may apply; see the refund policy for details and Founding Member exceptions. See the refund policy →
What if it breaks?+
Every Spout includes a one-year limited warranty covering defects in materials and workmanship. Call or text (213) 335-2121 and a real person will help you troubleshoot or arrange service.
Still have a question?
Real people answer the phone Monday to Friday, 9am to 5pm PT.
Contact us (213) 335-2121
Spout

The next wave of water abundance. Clean drinking water pulled straight from the air, no plumbing, no bottles, no delivery.

(213) 335-2121
* Depending on temperature and humidity. See the full production grid.
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