Frequently Asked Questions
Explore Spout and Find the Answers to Your Questions Below
Between 2-2.5 gallons of water depending on temperature/humidity.
~380-600 watts depending on conditions.
Yes, we would recommend at least a 2Kw array.
For optimum performance and the cleanest freshest drinking water, your Spout has a water filter and an air filter. Both should be changed every 3 months. We recommend subscribing to our filter pack. A subscription can be set up easily here and will ensure you receive new filters every three months.
Yep. You can mail them right back to us and we will recycle them for you.
You can only use Spout filters. No other filters will fit your machine properly. Spout filters can only be purchased through our website
No. While Spout harvests the humidity in the air, a change in air quality is not typically noticeable in the average home.
You can remove the tank by lifting the plastic cylinder above the tank straight up and inch or two, then tilting the top of the tank toward you till it comes out. It’s a bit of a tight fit, but it should work! Or you can lift the tank straight up, then swing the bottom of the tank out toward you. When you replace the tank, make sure you push it down hard, so the orange ring on the bottom is visibly lifted off the bottom of the tank.
Follow the instructions to remove the tank, then gently clean the inside and rinse thoroughly before putting the tank back into place.
Yes, we recommend that you do this. Your Spout will automatically turn off once the tank is full, but as a general rule, we recommend turning off appliances when leaving town.
No. Your Spout has a custom air filter that will remove all aromas as well as pollutants in the air, leaving you with clean fresh tasting drinking water every time.
Spout works in any climate where there is at least 20% humidity. That’s just about everywhere in the United States and in over 80% of the rest of the world.
The water Spout produces has been tested many many times by third party water testing centers. It’s highly pure and free of contaminants. On average, the water from your Spout is of a higher quality than filtered tap water and nearly every bottled water brand on the shelf.
"Alkaline water has a higher pH level than that of plain tap water. So proponents say that it can neutralize acid in your bloodstream. Some say that alkaline water can help prevent disease, such as cancer and heart disease. However, more research is needed to verify these claims.
Some studies also suggest that alkaline water might help slow bone loss. But further studies are needed to find out if it influences overall bone mineral density and if the benefit continues over the long term.”
-Excerpted from the Mayo Clinic.
Yes. Some studies, including one by the Journal of the International Society of Sports Nutrition, claim alkaline water is actually more hydrating than regular water. Others claim alkaline water is no more hydrating than regular tap or bottled water. Either way, alkaline water is refreshing and will quench your thirst. Enjoy!
Yes, some claim that alkaline water will help make your food taste better and that your body will assimilate the nutrients more readily. If you do find that cooking with Spout water makes your dishes more flavorful, drop us a line at firstname.lastname@example.org. We’d love to know!
If your Spout is leaking, contact us at email@example.com. Someone from our customer experience team will be in touch with you promptly.