Return Policy

Return and Refund Policy

Spout Drops purchased directly from spoutwater.com may be returned within 45 days of the date of original shipment for any reason.*

* The Spout Drop product warranty does not apply to Spout Drop that are purchased from an unauthorized seller.

** 45 day return policy applies only to Spout Products that are purchased directly from spoutwater.com

The following information governs returns of products purchased directly from spoutwater.com

Warranty Repairs

If you discover what you believe is a product defect for any Spout product, please contact Spout Support at spoutwater.com. Our Customer Support Team is available 7 days a week to assist you in diagnosing and fixing any problems you may encounter in the use of your Spout product. In the event we cannot help you fix the problem via email or our live support chat, we will issue an RMA to have your Spout Drop repaired under the terms of Spout’s limited warranty. If your Spout Drop is not able to be repaired, a replacement Spot Drop will be provided and may include a certified refurbished Spout Drop that has been refurbished to conform with product specifications.

Warranty Coverage and Exclusions

The Spout Limited Warranty covers defects in materials and workmanship in every Spout Drop you purchase during the applicable warranty period, subject to certain exceptions. Spout’s warranty period is one year from the date we ship the applicable Spout’s product to you, as determined by the date on the packing slip or invoice. The warranty period is not extended if we repair or replace a warranted product. Spout may change the availability of limited warranties, at our discretion, but any changes we make will not be applied retroactively. For more detailed information related to the limited warranty, please refer to the license agreement in the supporting documentation that came with your product. Please note that we do not provide warranty coverage for:

  • Problems that result from external causes such as accident, abuse or misuse.
  • Usage that is not in accordance with Spout’s product instructions.
  • Products that are used outside of North America (i.e. U.S. and Canada).
  • Products with missing or altered serial numbers.
  • Products that have had their housings opened or have otherwise been tampered with.
  • Problems caused by using third party accessories, parts, or components.

Spout does not warrant that its products will operate without interruption or will be error-free, or that all errors may be corrected. Spout’s sole liability, and your sole remedy, for breach of the limited warranty will be repair or replacement of the applicable product, or, if neither of the foregoing is reasonably available, a refund of the amount you paid, less amounts attributed to your prior use.

Except as expressly set forth in the license agreement, Spout makes no warranties, whether express, implied, statutory or otherwise, with respect to its products. Spout and its suppliers hereby specifically disclaim all other express, statutory and implied warranties and conditions, including the implied warranties of merchantability, fitness for a particular purpose, non-infringement and the implied condition of satisfactory quality. Except as expressly stated in the license agreement, products are supplied on an 'as is' basis without warranty. You assume all responsibilities for the selection of a product to achieve your intended results, and for the installation and use of the product. Some jurisdictions do not allow a limitation on implied warranties, and so the foregoing disclaimer may not apply to you. In any event, any implied warranties that may exist under the laws of your jurisdiction are limited to the 1 year period set forth in the limited warranty.

Instructions for Warranty Repairs

To ship back a Spout Drop for warranty repairs, please follow these simple steps:

  • Please contact Spout Support at contact@spoutwater.com
  • Request an RMA#.
  • During the diagnosis of reported performance issues with your Spout product(s), if our Support Team determines that your Spout Maker qualifies for a Warranty Repair, a Return Merchandise Authorization (RMA) request will be initiated and a unique RMA number will be sent to you via email. Every limited warranty repair must have an associated (RMA) number.
  • Use the original Spout boxes.
  • All products must be returned in the original packaging with all contents included. Please ensure that any previous shipping labels or other markings have been removed or covered completely. Please note that failure to return all items included with your product, or returning the product without the manufacturer packaging may result in the product(s) being shipped back to you at your own expense.
  • Use a Spout prepaid returns electronic shipping label.
  • To ensure successful delivery, ship returned products using the prepaid returns shipping label emailed to you by Spout. Spout will not be responsible for returned products sent using an alternate carrier or shipping label. It is the sender’s responsibility to retain a copy of the shipping label with the applicable tracking number signed by an agent of the carrier as proof that the possession of the returned product shipment was transferred to the carrier. You have 14 days from the date of RMA request to return your original product.
  • Email your return shipment tracking number to contact@spoutwater.com
  • Please include 'Shipment Notification: RMA# (please include your RMA# here)' in the email subject line and the returns shipment tracking number and the time of pick-up in the email body.


Transfer of Limited Warranty

Limited warranties on Spout products may be transferred during the warranty period if the current owner transfers ownership of the products and records the transfer with us. The products must be registered by both the previous and new owner in order to effect the transfer of limited warranty.

Problems Outside of Warranty Coverage

If we determine that the problem is not covered under the limited warranty, we will notify you and inform you of service or replacement alternatives that are available to you on a fee basis.

45-Day Return Right

If you are not completely satisfied with your Spout product at any time during the 45 day period following the original shipment date, please contact Spout Support at contact@spoutwater.com Our customer Support Team is available during business hours to make sure you have every opportunity to enjoy the benefits of the Spout Drop. If, however, you are dissatisfied for any reason with your purchase, please follow the steps below for a refund of your purchase price (less shipping and redeemed Credits).

The 45-day return policy applies only to Spout Products that are purchased directly from spoutwater.com (via the mobile or online store).

Please note that only products in the original packaging with all materials and in new or as-new condition are eligible for the 45-Day refund.

Instructions for 45-day returns:

To return a product, please follow these simple steps:

  • Please contact Spout at contact@spoutwater.com.
  • Every 45-Day return must have an associated Return Merchandise Authorization (RMA) number. The RMA may be obtained from Spout by emailing us at contact@spoutwater.com. Spout must receive the returned item within fourteen (14) days after the RMA number has been issued. An assigned RMA number is valid for 14 days only and will expire on the 15th day after the date of issuance, at which time any returned products will be refused.
  • Use the original Spout boxes.
  • All products must be returned in the original packaging with all contents included. Please ensure that any previous shipping labels or other markings have been removed or covered completely. Please note that failure to return all items included with your product, or returning the product without the manufacturer packaging may result in the product(s) being shipped back to you at your own expense.
  • Use a Spout prepaid returns electronic shipping label.
  • To ensure successful delivery, ship returned products using the prepaid returns shipping label emailed to you by Spout. Spout will not be responsible for returned products sent using an alternate carrier or shipping label. It is the sender’s responsibility to retain a copy of the shipping label with the applicable tracking number signed by an agent of the carrier as proof that the possession of the returned product shipment was transferred to the carrier. You have 14 days from the date of RMA request to return your original product.
  • Email your return shipment tracking number to contact@spoutwater.com
  • Please include 'Shipment Notification: RMA# (please include your RMA# here)' in the email subject line and the returns shipment tracking number and the time of pick-up in the email body.
  • Once the return is received and verified to meet all of the above conditions, please allow 10-15 business days from the date of receipt for the credit to appear in your account. Credit will be issued to the payment method or credit card used for your original purchase only. Spout will not refund original or return shipping costs, duties or redeemed Coffee Credits.

Non-Returnable Items / Exceptions

All Spout accessories, water filters, spare parts, maintenance kits, and coffee beans that are not part of a Spout Drop Bundle purchase are not eligible for returns or refunds.